Refund policy

Thanks for shopping at Ugly Dog!  If you are not entirely satisfied with your purchase, we're here to help. 

Returns 
You have 7 calendar days to return an item from the date it was delivered to you.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.  Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will then notify you of the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs of included in the original purchase are non-refundable. Shipping costs of orders that included free shipping will be calculated at the actual cost of shipping the original package


Contact us via the contact form if you have any questions on how to return your item or to initiate a return.